Customer Success Manager at Prompt

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Only individuals who are working, or have previously worked, as an admissions officer at a university or college need apply.

Prompt is a mission-driven organization: We coach high-achieving students to have more compelling college applications and essays – and become better writers in the process.

We are the world’s largest provider of college application and essay coaching globally, serving many thousands of students per year for educational consultants and high schools around the world. We're growing quickly and are launching a new product to further scale our impact on students. THIS IS WHERE YOU COME IN.

Here's the role: You’ll be a Customer Success Manager providing support to our Asia Pacific team. As a key member of our Asia Pacific Operations team, you’ll 1) support students for our Asia Pacific customers by providing high-quality reports on their application planning process 2) you will be a pivotal link between Prompt’s Writing Coaches, students, and their counselors, and your work will ensure the continued high quality and timely coaching and written feedback that our students depend on.

An ideal candidate must have previous experience working in admissions at a highly selective institution. We’re looking for someone with a passion for detail and a thirst for learning. We want someone who loves written communication and who will take the initiative and get the job done.

Our team is your dream work environment. Our customers love us. We work hard and have fun, and also take time to enjoy life. You’ll have the flexibility to make your own schedule, within our customer constraints. You’ll work closely with and be supported by our executive team that combines decades of education technology, college counseling, writing coaching, and admissions essay experience. You’ll also work closely with our operations team, writing coaches, and software development team. Your role has the opportunity to expand over time to additional new products and lead a larger team as we continue to grow.


  • Provide high-quality reports to Asia Pacific students on how they can pursue their academics and activities through the lens of the 5 key character traits for college applications.
  • Hold calls with Asia Pacific students to share findings of said reports
  • Manage our essay review queue for our Asia Pacific organizations, including monitoring essays that are at-risk for delays, identifying overloaded Writing Coaches,and reassigning work.
  • Monitor company Slack, including answering questions from Writing Coaches and escalating issues as needed.
  • Communicate with Writing Coaches, students, and counselors to support the essay review process.
  • Assist with additional projects to support the success of the operations team in delivering consistent, timely, and high quality feedback to customers.

Required Skills and Qualifications

  • Bachelor’s Degree
  • Previous experience as an admission officer at an ivy or ivy-equivalent college (1+ years)
  • Ability to work a flexible schedule with spread out hours (morning, evening, some weekends) in order to cover both China Standard Time and Eastern Standard Time
  • Strong attention to detail
  • Ability to juggle multiple priorities
  • Experienced with a wide variety of admissions materials, including graduate admissions essays, UCAS essays, and supplemental materials
  • Strong written and verbal communication skills
  • Intercultural communication skills and mindset, willing to adapt and adjust to people who are from different cultures and with different educational background
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Preferred: experience working with ELL (English Language Learning) students 

Get Updated Remote Jobs directly in your Inbox

Powered by Denovers with