Customer Service Representative at Baxter

  • Customer Support
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Customer Service Representative

Locations: United States of America – Remote
Time Type: Full time
Job Requisition Id: JR – 099504

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives where your purpose accelerates our mission.

Your Role at Baxter

This is where you build trust to achieve results.

This role is office-based out of the formerly Welch Allyn branded products facility located in upstate New York in a bedroom community outside of Syracuse, Skaneateles Falls. We are currently operating on a hybrid model working some days remotely and some in office.

As a Customer Service Representative, you take pride in representing Baxter and our products. Your keen understanding of our deep portfolio of products and belief in the value and quality they provide to patients builds your confidence. Our customers trust you and appreciate your knowledge and curiosity when finding solutions to meet their needs. You enjoy being on location, building relationships, and establishing trust with healthcare professionals who use Baxter solutions every day.

As our primary connection to the healthcare professionals, you are the face and voice of our solutions. You enjoy seeing the connections between teams and how they work together to drive business results. The insights and feedback you share with your team and to cross-functional partners help validate and inform priorities and changes.

Your Team

We embrace opportunities to connect with healthcare professionals that use our products every day to save and sustain lives. Observing their work, understanding their needs, and building strong partnerships are integral to our success.

We’re a friendly, collaborative group of people who push each other to do better every day. We find unique strategies to close deals and expand our skills by challenging ourselves and others. Whether out in the field with a partner or taking on challenges with your territory team, you always have camaraderie and support to help accomplish your goals.

Like many sales organizations, our commission and incentive structures can vary from business to business. Often, we establish guarantees for new hires and will always be open and honest with you about expectations and fluctuations.

What you’ll be doing

  • Provide pre-sale and post-sale support to distributors and end users for Welch Allyn products
  • To work in conjunction with the managers and salespeople to better serve customers, thus, generating and increase in sales
  • Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job
  • Works under minimum supervision
  • Provide telephone support to customers in an efficient manner
  • Support the Welch Allyn, Hillrom, business for the areas and/or customers that they support
  • Provide day to day support to allocated team members to meet customer requirements
  • Ensure accurate processing and monitoring of customer orders, service notifications, and complaints
  • Answer customer questions on products and services
  • Recommends changes to established processes and follows existing procedures to process phone orders, provide order status updates, look up part numbers and pricing information
  • Process Request for Material Authorization (RMA) and provide RMA status information as needed
  • Proficient knowledge of commonly-used concepts, practices and procedures that are common to a customer centric organization
  • Ability to work with a cross functional team

What you’ll bring

  • High School Graduate
  • 2 + years of experience in a customer service role preferred
  • Fluency in English
  • Proficient keyboard and computer skills, including functional knowledge of Excel and MS Word, or spreadsheet and word processing applications
  • Knowledge of SAP and similar order management and processing system
  • Numerate and accurate, particularly in relation to data integrity
  • Possess a positive attitude, sensitivity to customers’ needs, enthusiasm and exceptional telephone and listening skills
  • Excellent analytical and process flow optimization skills allowing for basic trouble shooting.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $36,000 to $90,000. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

About Us

Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come. 

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