POSTED Oct 20

Technical Writer (Remote) at Amobee

  • Content Copy Writing
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

The Technical Writer is responsible for developing and maintaining product documentation, to convey clear and effective product details for an optimal end-user experience.

This role will write new help center articles and update existing content like release notes, procedural, conceptual, and reference content based on content guidelines and existing processes for a Help Center hosted in Zendesk. The individual is also required to take screenshots and GIFs for inclusion in the articles. Becoming a subject matter expert is an important aspect of the role in order to create and deliver content in a fast-paced environment.

This individual will support the documentation team and play an active part in Amobee’s go-to-market process.

This role is available in any of our US office locations, remote or hybrid.

**Please provide a writing sample (attachment or link) with your application.

Responsibilities

  • Write and maintain technical documentation in a timely and qualitative manner on Amobee Products to ensure support for evolving product releases and business needs.
  • Understand product features to be able to write the most accurate and relevant documentation.
  • Peer content review and support as needed.
  • Learn tools and processes that support Amobee’s Help Center.
  • Produce content in a variety of formats (e.g., text, visual, gifs).

Required Qualifications

  • 3-5 years of experience as a technical writer developing customer documentation at an AdTech company
  • Experience with content management systems (e.g., Zendesk, Freshdesk, Atlassian Confluence).
  • Strong written communication skills and the ability to turn highly technical information into clear, concise, and focussed messaging that’s easy to understand for Amobee’s end users.
  • Experience with Zendesk or Freshdesk
  • Ability to collaborate with technical subject matter experts to develop content.

Desirable Qualifications

  • A Bachelor’s degree in Technical Writing, Communications, Computer Science is desirable.
  • Experience with one or more of the following: HTML, XML, CSS, or Javascript. 

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