POSTED Nov 22
Senior Leader, Product Management (SaaS) at Sproutloud Media Networks
- Product
- Fulltime
- Anywhere (100% Remote) Only
Job Description
*Company Overview
*
At SproutLoud our people and culture are central to our success. You’ll find an environment that is 100% jerk free, where people share the values of putting clients first, being accountable, caring about your team and the quality of your work, inspiring others, and growing in your level of expertise and professional development. Perhaps that's why for five years running (in 2018, 2019, 2020, 2021 and 2022), we are ranked among the Top Work Places by the Sun Sentinel and by the South Florida Business Journal.
SproutLoud is a Software plus Services platform that services the local marketing needs of large organizations. Called Through-Channel Marketing Automation (TCMA), we help our clients manage their brands and distribute their marketing resources locally - through sales channels, franchisees, chain-retail locations, dealer networks, value-added reseller (VAR) programs, and field employees/offices - with a comprehensive distributed marketing solution. SproutLoud solutions manage brand compliance, increase speed to market, automate manual tasks, and provide robust reporting and business intelligence.
Identified by Forrester Research as the Third Stage for sales and marketing leaders, SproutLoud is on the forefront of the TCMA industry. We need a great team to help us execute - so come join us!
*Overview:
*
We are looking for a Director to lead a new area of product investment and grow a brand new product portfolio. This Director will be responsible for growing and managing a team of Product Owners who identify and manage product requirements, prioritize the engineering team’s work on features and bugs, and supports feature launch and rollout processes.
The Director holds the vision for the Product line that is executed by the Agile team. They are responsible for validating product ideas with customers, assessing GTM fit against the competitive landscape and market needs, and working with Senior Leaders on the engineering team to build the prioritization of the Product Line's portfolio.
This positionhas the ability to shape the future of an entire product line through his/her insights, analysis and ability to define, communicate and realize a vision!
Requirements:
Bachelor’s degree in Computer Sciences or Business
5+ years of active experience with Product-Led Growth
10+ years of experience with SMBs as users for Sales Enablement or MarTech Experience
10+ years in product management
High energy, can-do attitude with willingness to do what it takes to get things done
Highly quantitative, analytical and business-minded
Ability to solve complex problems in an organized way
Extraordinary attention to detail, including ability to anticipate likely outcomes/assess risks
Superior communication skills, both verbal and written - and ability to communicate effectively with senior leadership
This is a remote position in the U.S. Candidate must live and be authorized to work in the U.S.
Not required, but would be a plus
Product management experience in an agile environment
REPORTS TO: VP of Product Management
ABOUT YOU
You’re rigorous and organized, able to work on several different projects in parallel in complete autonomy.
You are passionate about solving business problems with software.
You’ve got a strong entrepreneurial spirit: you are not afraid to come up with ideas even if it means making mistakes.
You have a positive “can do” attitude.
You are tech savvy, with a strong appetite for technical and analytical issues.
You’re a good communicator and are able to adapt to the needs of different stakeholders.
*WHAT DO WE OFFER *
Joining a 9X Award Winning Best Place to Work - 5 consecutive years
Phenominally high e-NPS scores - just check out the career portion of our website
An opportunity to join an industry leader with solid growth (and aspirations to become much bigger).
No Jerks on your team
The ability to work on a truly innovative product, that evolves with our market’s needs.
The ability to work and grow among a team of fun kind and passionate people.
A prime location in Fort Lauderdale, Medellin and Monterrey Mexico
Competitive salary scaled to your experience
17-23 days of PTO; Sick as you need it
401k plan with 3% matching
1 month sabattical at 6 years
Medical, Vision and Dental Insurance Plans (100% coverage)
A fast-paced environment where you can make your mark!
The ability to work and grow among an incredible team.
*OUR VALUES *
Delight the Customer: We understand that consistently meeting expectations creates a positive experience.
Be the Force of Change: Continuous improvement is a shared responsibility. And it starts with you.
Jerk Free: We don’t take ourselves too seriously. We are humble with no hidden agendas. We demonstrate respect and integrity.
Do What You Say: Follow-up and follow-through. We hold ourselves and each other to this standard.
One-Mission; One Team: We always work together, within and across teams, to accomplish our mission.
INTERVIEW PROCESS
Our five steps recruiting process lasts a total of 2 weeks:
STEP 1 - Meet and greet with a recruiter or hiring manager; followed by some brief assessments
STEP 2 - Top-Grading, 2-hour interview with 2 Hiring Managers
STEP 3 - In-person meetings (one day in total) with your peers, direct reports and/or team leads
STEP 4 - (Position Dependent) An activity or exercise to understand how you think
STEP 5 - Reference checks
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Job Description
Senior Product Manager
REMOTE – US
PRODUCT MANAGEMENT – PRODUCT MANAGEMENT
FULL-TIME EMPLOYEE
REMOTE
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- Nalpeiron
- Senior Product Manager – Enterprise SaaS Software
Anywhere (100% Remote) Only
Fulltime
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POSTED Feb 7
Senior Product Manager – Enterprise SaaS Software at Nalpeiron
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Job Description
Senior Product Manager – Enterprise SaaS Software
(since 2005) – Remote
- Boulder, CO – Remote OK
- Full-Time
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Job Type Full-time
Remote
Located in the US
Senior Product Manager – Enterprise SaaS Software (since 2005)
Nalpeiron, the parent of Zentitle, provides an industry-leading Cloud-Based Software Licensing Platform (SAAS) that’s easy to integrate and deploy, with a proven platform, world-class support, and over 17 years delivering to enterprise-level software companies.
We are a stable, growing, reliable, and profitable business employing a band of technical operators who love making the best products for our enterprise software customers.
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Successful candidates will collaborate with engineering, marketing/sales, and customers to identify, build, and deliver the right go-to-market strategy and features for Zentitle2, the next generation of our highly successful SAAS platform (with 100s millions of end users).
You will own features from concept to delivery, seeking customer input as much as possible. Working with our “lean” processes and agile development is critical as we value rapid “data-based” feature development!
Strong experience with the product development process, SaaS fundamentals, UI/UX, and the software development lifecycle is required. Familiarity with enterprise software development is a bonus. This is a unique opportunity to be part of a rapidly growing team. The sales and marketing process is technical and requires a background in Software to be successful.
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- Demonstrated ability to capture and translate market feedback into successful product initiatives
- Experience in Big data analytics, large-scale cloud solutions, or other high-volume data streams/sources is a big plus.
- Must thrive operating in a fast-paced, entrepreneurial, and competitive environment without corporate politics and processes
- Strategic and analytical thinking, with the ability to consider multiple approaches to solving problems.
- Design thinking background or familiarity with SaaS application design is strongly preferred.
- SaaS experience (customer lifecycle, billing/expansion, funnel metrics) is strongly preferred.
- Familiar with product and design tools (Salesforce.com, Hubspot, Pendo, Jira, and other vital tools, etc.)
- Experience building effective go-to-market plans: messaging/value proposition, target audience, pricing, success metrics
- Ability to prioritize and complete multiple tasks with limited supervision, all remote
- Intellectual curiosity, humility, accountability, and a positive approach
- Excellent oral and written communication skills
- Technical degree and PM qualifications are strongly preferred.
Job Responsibilities
- Define, develop, and deliver the overall product roadmap for our platforms and contribute to our overall product strategy and vision
- Set and track their success criteria and ensure cross-functional alignment in the company
- Develop a mix of PLG and SLG motions based on the scale of our customer
- Conduct competitive analysis and value proposition differentiation
Drive continuous improvement initiatives to improve the adoption, NPS, and cost efficiency of your products - Work with Marketing and Sales Enablement to define the most effective go-to-market strategy and set the Sales and Customer Success teams up for success.
- Work with customers to capture feedback and constantly improve their experience.
- Partner with Engineering and Design teams to develop products in an agile environment, including sprint and roadmap planning, channeling the voice of the customer
- Contribute to our internal processes for user research, hypothesis development, and data-driven validation, and keep promoting a rapid prototyping approach
- Be a part of Nalpeiron’s Leadership Team – partnering with other senior leaders in the company to drive continuous improvement initiatives.
- Entrepreneurial in nature: the ability to roll-up sleeves and help develop the infrastructure and best practices to scale.
Job Compensation & benefits
This is a full-time position, working from your own home office but working with a local team and meeting once a month, with excellent career prospects as we grow.
- Hours: Flexible full-time working hours (from home, no commute, based in the US). 5-day Work Week.
- Compensation: $100-150,000 Based on experience
Stock options: % Available, role eligible to earn incentive compensation - Learning Benefits: We provide an annual stipend to pursue your choice of professional training opportunities, including workshops, classes, books, etc
- Benefits Package: 20-25 Days Paid Holidays. Paid sick leave and paid parental leave.
- Medical: Medical stipend in addition to base salary
- Technology: Latest high-end PC equipment and related Software
- Home office costs: contribution to the internet and home setup costs
More about Nalpeiron
Founded in 2005, Nalpeiron is one of the pioneers in cloud computing, taking what used to be on-premise systems and offering them as a cloud service. Much has changed in the computing business since those early days, and Nalpeiron has continuously innovated over that time and still provides the best-in-class Cloud-Based Software Licensing Platform called Zentitle.
Many of the team that created the early versions of our service still work at the company, over ten years later, and the reason for that is our company culture of allowing each person to live their lives how it suits them while serving the company and their teammates at the same time.
All staff may work remotely wherever they wish. They can express themselves no matter their race, religion, sexual orientation, or background – we are a very diverse and accepting set of people spread across the globe.
We employ people of all ages, and we value their contribution first and foremost. We abhor company politics and prefer colleagues that get on with their jobs and are passionate about creating the best product for our customers – many Customers have also stayed with us for over ten years.
We have a flat company structure. Everyone takes part, everyone has a say, and we appreciate the value of everyone’s experience when we make decisions.
In summary, we are a stable, growing, reliable, and profitable business employing a band of technical operators who love making the best products for our enterprise software customers.
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POSTED Feb 7
Senior Product Manager at A-lign
- Product
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Senior Product Manager
Location: Remote – Nationwide
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MINIMUM QUALIFICATIONS
EDUCATION
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- Demonstrated experience of delivering complex, large-scoped products
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- Expert knowledge of SaaS methodologies
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- Excellent communication, collaboration, presentation, and interpersonal skills
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- 401 (K) Plan with Employer Matching
- Competitive Bonus Structure
- Employer Paid Life Insurance and Disability Insurance
- Generous Paid Time Off Plan
- Virtual Employment
- Technology Allowance
- Vacation Bonus
- Paid Office Closure December 24-January 1
- Paid Holidays Schedule
- Certification Reimbursement
- Flu Shot Reimbursement
ABOUT A-LIGN
A-LIGN is a technology-enabled security and compliance partner trusted by more than 2,400 global organizations to confidently mitigate cybersecurity risks. We work with small businesses to global enterprises with services spanning across SOC, Penetration Testing, PCI DSS, HITRUST, ISO and privacy compliance. Our proprietary compliance management platform is transforming the compliance experience by enabling an anytime, anywhere approach to audits.
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POSTED Feb 7
Senior Product Manager at Carta Healthcare
- Product
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Title: Senior Product Manager
Location: United States
At Carta Healthcare, we believe in a multidisciplinary approach to solving problems. Our mission is to automate and simplify the work that burns out clinical staff, so they can focus on patient care. Our AI Enabled Technology offers a complete solution (people, process and technology) to support the Healthcare Registry Data Market. We design products that transform the way hospitals use data to deliver care. We make analyzing data fast, easy, and useful for everyone. We give clinicians time back to focus on research and care that improve patient lives by reducing paperwork. Carta Healthcare is a remote organization with headquarters in San Francisco and Portland, Oregon.
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Our ideal candidate is passionate about optimizing platforms, possesses a technical background, has strong communication and collaboration skills, and a solid ability to demonstrate business impact This job requires a strong team player, someone comfortable partnering across functions and levels, including the senior leaders within the company. This is an individual contributor role and will report to our Director of Product Management
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- Own the product strategy and execution of new product initiatives, leading roadmap processes for our products
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- Partner with business stakeholders including Growth and Clinical Strategy to drive company OKRs
- Prioritize against multiple opportunities and balance business needs against user needs, putting together a roadmap that results in a best-in-class experience
- Increase member and provider satisfaction by developing key features that delight our users, and drive better clinical outcomes
- Research, understand, and prioritize the latest integration frameworks within the healthcare industry
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- Partner with product leadership and other product managers on product initiatives on the roadmap
- Collaborate with our client-facing teams to understand and validate new enhancement requests from clients
- Seek user feedback to uncover new needs, gain deeper insights into new requests, and solicit feedback on recently released enhancements
- Prioritize and document requirements for upcoming releases
- Collaborate with our design and engineering teams to reach the best possible version of a feature or enhancement to bring to market
- Be the voice of the customer within the engineering team, clearly articulating user needs and customer goals, ensuring technical solutions map back to solving a user problem or job
- Develop and document acceptance criteria for stories/epics to ensure they can be accepted, and validate that developed stories/epics meet their acceptance criteria
- Be the expert and go-to person for your initiatives. Educate users and internal stakeholders on new features and enhancements, and create and/or contribute to relevant internal and external communications
- Support all product management team activities
What you’ll need:
- 7+ years of proven product management experience with a Saas or enterprise software products
- Experience with digital care or technology products/applications in the healthcare space is a plus
- Experience working in agile software development processes, including writing stories/epics, managing a backlog, and working with an agile development team
- Experience managing a multi-product portfolio ?
- Emphasis on data-driven product development and user-driven product design
- Ability to hold your own in usability and user experience discussions with the Design team and technical discussions with Engineering
- Ability to understand and discuss technical concepts, translate to user and customer implications, manage trade-offs, and facilitate decision-making
- Ability to juggle multiple projects and tasks with varying degrees of priority in a fast-paced, high growth environment
- Able to work autonomously with minimal daily supervision and demonstrated thoroughness, follow-up and attention to detail
- Proficiency with one or more of the following tools – Github, Jira,Azure, Aha!,Zoho, Trello
Why we love Carta Healthcare, and why you will too!
- Industry leading products
- Work hard, and have fun doing it
- Work alongside some of the most talented and dedicated teammates
- Mission driven
Carta Healthcare is dedicated to building a diverse and inclusive company because we serve health systems across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found and strongly believe that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer.
#LI-Remote #BI-Remote
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POSTED Feb 7
Product Manager at Varsity Tutors
- Product
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Title: Product Manager (Contractor)
Location: Remote
Varsity Tutors is looking for a short-term (2-3 months) Product Manager contractor to help accelerate the initiatives of our Varsity Tutors for Schools (VT4S) program. We’re seeking an experienced, senior level Product Manager, ideally with customer-facing experience, who can tackle a wide range of opportunities and help prioritize initiatives that will accelerate the advancement of our teacher-assigned tutoring product as well as the implementation of learning products with schools and districts across the United States. The ideal candidate is adept at breaking down complex problems, crafting effective solutions, and working with cross-functional teams–engineering, design, marketing, sales, operations, and data science–to improve customer experience and deliver business results. The successful Product Manager must have strong analytical and business acumen, be driven by intellectual curiosity and customer focus, be energized by creating order out of ambiguity, and be a skilled communicator who can lead teams to see the future, then execute with excellence.
Responsibilities
- Define technical and user requirements for road-mapped initiatives for our Varsity Tutors for School program, which provides learning support for students in schools. Teachers and administrators are primary customers.
- Groom and prioritize backlog under guidance of current principal product manager
- Work closely with engineering and design teams to do the work and provide customer and stakeholder perspective to keep the team close to the needs of the customer
- Define requirements for new work (under the direction of the principal product manager and Chief Product Officer)
- Manage tickets/progress on completion
- Lead and participate in UAT on new features, inclusive of ensuring data is flowing and monitoring is working as expected
- Partner with product leader and customer service to capture, triage, and act on customer feedback
- Provide updates to sales and customer service on new feature rollouts and work closely with marketing and customer success to manage changes with school customers
- Provide weekly updates to business
- Other duties as needed within the product management function
Qualifications
- Bachelor’s Degree, MBA preferred. Computer science, mathematics, economics, etc type of background is a plus.
- 5+ years of product management and/or business leadership experience, preferably in managing an entire development cycle (conception through launch)
- Available for a full-time, 2-3 month contract
- Superior analytical and quantitative skills; experience getting and using data and metrics to test theories, confirm assumptions, and measure success
- Self-starter with a strong bias for action and the ability to drive results in a fast-paced, dynamic environment
- Strong verbal and written communication skills
- Comfortable with a fast-paced, ambiguous environment and the ability to manage multiple, competing priorities simultaneously
- Proven ability to identify, analyze, and solve ambiguous problems with high attention to detail
- Experience with agile and working closely with designers and engineers to drive feature definition and implementation
- Excellent collaboration skills that enable you to earn trust at all levels.
- SQL proficiency preferred but not required
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POSTED Feb 7
Senior Product Manager at Mitratech
- Product
- Fulltime
- USA Only
Job Description
Title: Senior Product Manager
Location: Remote US
Mitratech is a proven global technology partner for corporate legal and compliance teams. Our approach to work is proactive, collaborative, and committed. The professionals who are thriving at Mitratech are people like you who know how to balance individual excellence with teamwork. We believe our employees’ enthusiasm fuels great work, so we pursue individuals with a passion for building an environment of ownership, transparency, continuous improvement as well as a dedication to driving the best possible experience for our clients. In other words, if you like people and technology, you’ll fit right in.
The Senior Product Manager will be asked to draw upon Agile and project management skills to increase the effectiveness of engineering execution and drive scale and efficiency with cross-functional partners. Working with our team requires a unique blend of business acumen and technical skills demonstrated through your comfort to switch between detailed communications with engineering, value to executives and responsiveness to clients / prospects. You will partner with peer product managers to understand, communicate and implement product priorities that align / compliment with our platform vision.
Mitratech is seeking a Senior Product Manager to establish a market driven roadmap across multiple products to deliver a platform reporting solution. This is not lip-service, you will be provided the resources necessary to develop informed recommendations for product direction based on the top use cases to drive commercial value. Additionally, your cross-functional peers (Marketing, Support, Services, Sales) will expect to follow your lead to ensure we build the right offering to win in the market; translation – they will pressure test.
Essential Duties & Responsibilities:
- Develop & execute an integrated product strategy across a complex portfolio of products, market segments & geographies
- Define milestones (with details) to achieve a roadmap
- Partner with peer product managers to execute a roadmap
- Drive conversations with multiple stakeholders to logical agreement around product direction, messaging, positioning and go to market strategies
- Develop strategies for clients where there is a mix of deployment approaches (on-premise, hosted, SaaS)
- Present / demo / influence customers, prospects, peers and leadership in the product roadmap decisions
- Develop product / project metrics and a means to measure success from a financial & end user traction / engagement POV
Requirements & Skills:
- At least 6 – 8 years product management experience (B2B preferred)
- Strong knowledge of cross-product enterprise reporting solutions
- Strong knowledge of integration methodologies / API’s
- Track record of successfully developing & launching products within the Fortune 1000
- Understands how to drive team (engineering, cross-functional) success in a remote-first & internationally diverse (global time-zones) environment
- Understands the economics of product(s)
- Strong project management skills; document, socialize & archive product artifacts
- Ability to communicate across functional teams with different languages
- Strong research, analytical, and problem-solving skills with an emphasis on user-centered discovery and production definition experience
- Knowledge of corporate legal software / workflows in matter management and eBilling or prior experience with ERP financial software (not mandatory)
- Exposure to integrating acquired product lines into a business and developing strategies for them to align (not mandatory)
- Familiar with common development and collaboration tools such as JIRA, Confluence, SharePoint and Aha! (not mandatory)
- Experience with platform product management, prioritization and organizational alignment of multiple teams working together (not mandatory)
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POSTED Feb 2
Ecommerce Product Page Designer at Amerisleep
- Product
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Amerisleep produces award-winning mattresses, adjustable beds, and bedding accessories. Our focus is on creating a compelling, engaging, and high-converting e-commerce experience for our website visitors.
We are looking for an exceptional web designer that specializes in producing high-converting product pages. It's important that you have a portfolio of work that demonstrates the following:
the ability to communicate the best product features
effective ways at highlighting product benefits
strong callouts for unique selling propositions
Successful candidates will have a strong background in UI/UX, CRO, and ecommerce.
IMPORTANT: A portfolio of ecommerce product pages is required for consideration. Any applications that do not include this will automatically be discarded.
Responsibilities
Design new product page layouts
Optimize existing product page design
Work alongside our technical team to implement strategic A/B and multivariant landing page tests
From copy to color, design elements and graphics, you will be responsible for driving the product page experience
Analyze other aspects of the shopping funnel and determine other CRO opportunities
Qualifications
4+ years of ecommerce design experience
Experience with Adobe Creative Suite and/or Figma
Experience with BigCommerce, Shopify, and WordPress is a plus
Experience with web design principles and mobile-first responsive design
Analytical abilities to help determine the best optimizations for CRO
How to apply
Please apply directly on Dribbble or send us an email with your resume/CV and portfolio (specifically featuring ecommerce product pages) at hr@amerisleep.com
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- Distribusion Technologies
- Technical Product Manager
Anywhere (100% Remote) Only
Fulltime
- Product
POSTED Jan 31
Technical Product Manager at Distribusion Technologies
- Product
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Technical Product Manager (TPM) at Distribusion Technologies
If you are interested after reading the Job Description, please apply by following this link - https://distribusion.jobs.personio.de/job/579531#apply
Distribusion Technologies is committed to making ground transportation accessible online and creating a sustainable future for global travel. Today, we provide a B2B technology platform that connects bus and rail operators around the world with over 100 of the biggest online retail names in the travel industry.
Boosted by a recent €30m Series B funding round, Distribusion is quickly expanding globally and looking for a Technical Product Manager (TPM) to drive forward our Integrations process and help us become the global standard for ground transportation.
*You will… *
• Define and deliver your own microservice products, where you gather and own the requirements.
• Craft the direction and strategy for various operational projects.
• Evolve and optimise best practices and assets that help accelerate and scale our technical integrations.
• Take technical responsibility for a portfolio of the world’s leading travel brands.
• Analyse APIs and determine technical specifications.
• “Do detective work” to figure out problems and solutions.
*You have… *
• Bachelor’s degree in Computer Science, Engineering or related study from a top-performing university.
• Gained 2+ years of professional experience in Product or Project Management, and worked within cross-functional teams.
• Ability to quickly understand new technical topics.
• Track record of meeting and exceeding goals in a fast-paced environment.
• Talent to influence without direct authority.
• Outstanding communication skills with internal teams and external partners.
• Excellent English skills.
What we offer…
• Growth: A fast-paced, fast-expanding travel tech company with a flat organisational structure.
• People: You will join an international team of talented and driven people with a clear mission.
• Impact: You contribute directly to the success of the company. In a dynamic environment with ownership over mission-critical projects, you will shape the future of travel, work with global brands and gain exposure in an international business setting.
• Flexibility: Remote-first and flexible work policy with international opportunities arising as we continue to expand our global footprint – Our heart is in Berlin, but you’ll find us across the globe.
*Who is Distribusion? *
Based in the heart of Berlin, Distribusion is building a next-gen tech platform that is shaping the future of the travel industry. Our highly scalable product and state of the art technology is supported by an experienced leadership team and some of Europe's leading Venture Capital Funds, including Lightrock, Creandum and Northzone. With over 100m ground transportation tickets still purchased offline every day, Distribusion is dedicated to driving the online shift of this €500bn industry. Come join us!
Our impact on the society and our contribution to reducing the harm of global warming
We are making ground transportation more online accessible and more convenient to use for millions of travelers. Transportation accounts for nearly 20% of global CO2 emissions, and each trip booked via Distribusion’s platform that substitutes a more polluted and congested mode of transport such as taxi, private car, or plane, directly contributes to reducing global carbon emissions.
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POSTED Jan 31
Product Manager at Forkable
- Product
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Our novel approach to office meals comes with a host of interesting challenges, from refining our meal suggestion algorithm with machine learning, to unique UX / UI solutions for our main stakeholders - customers, restaurants, drivers and internal operations team. As a Product Manager you’ll get to work on the exciting challenges and help our product (and product lines) expand.
We are looking for a technical Product Manager passionate about customer experience who can stay on top of the development process and see projects through to completion.
Your Skillset:
- 2+ years of product management experience
- Proven track record of managing every step of the product life cycle:
- research & planning,
- design,
- product specification,
- implementation & testing,
- release,
- further support.
- Familiarity with SQL, Javascript, and APIs. You don’t need to be an engineer, but you need to speak the language of databases, front-end vs back-end and pull requests
- Ability to prioritize ruthlessly in a sea of great ideas, decide what the team is going to focus on next and execute
- Strong customer focus, with a talent for translating customer problems into the right product solutions
- Strong ownership mindset to do whatever is needed to deliver the best product to our customers
- You are concise and articulate in speech and writing
- Deep curiosity and knowledge of your customers and products
Unique Benefits:
- See immediate impact of your work
- Work directly with the Director of Product and founding team
- Easy access to all stakeholders
- Remote work with an option to co-work in Forkable hubs
- Help the world eat and live better
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- Zignal Labs
- Technical Product Support Specialist
Anywhere (100% Remote) Only
Fulltime
- Product
POSTED Jan 31
Technical Product Support Specialist at Zignal Labs
- Product
- Fulltime
- Anywhere (100% Remote) Only
Job Description
About Zignal Labs
Zignal was founded in 2011 to help customers instantly see conversations and stories taking place across media. Originally conceived as a tool for political campaigns accustomed to media “war room,” Zignal now helps private and public sector organizations visualize and contextualize the global digital media environment to solve some of the world’s most challenging problems.
Trusted by top global news outlets such as The New York Times and The Wall Street Journal, Zignal is frequently called upon by academic institutions and the media to provide data-driven insight into some of the most important and nuanced emerging issues of societal concern - including the COVID pandemic, dis- and misinformation, consumer safety, political polarization, healthcare, digital security, and risk management.
Fully remote, with Silicon Valley roots and team members in over 20 states, Zignal serves customers around the world. Learn more at zignallabs.com.
As a member of the respected Zignal Labs Product Support team, you will specialize in response & resolution of customer’s technical issues on the Zignal Labs platform. In addition to triage support, you will also serve as the primary liaison between our customers, Customer Success Managers & our product and engineering teams.
In this role, you will have the opportunity to:
- Develop and deliver scalable, repeatable & predictable support processes
- Deliver technical support and product guidance to Zignal Labs' users, both internal and external, including first and second level triage and resolution during the western region business hours M-F 9am-6pm and occasionally beyond as needed for escalations
- Liaise and manage communications between internal and external customers and internal users with the Product and Engineering teams on bug identification, tracking and resolution, as well as feature and enhancement requests
- Work closely with Support and Training leadership team, develop strategy and execution path for support and training documentation
- Create internal and external product support documentation, including updates to the customer-facing Zignal Knowledge Base to instill product knowledge on existing and new features for all customers
- Map customer journeys in a documented form and contribute to presentation materials
- Enable the Customer Value leadership to enforce program structure to drive customer product adoption to increase customer usage
- Achieve positive outcomes and feedback from internal and external customers
In order to be successful in this you will need:
- 2+ years of prior experience in a customer-facing product/technical support role of a SaaS product
- Experience with ticketing & support software such as JIRA, Zendesk, Freshdesk, or other customer support tools
- Outstanding time management skills with proven ability to complete tasks and assignments on time -- with a positive ‘can do’ attitude
- Strong sense of duty and pride in resolving customers’ technical issues, showing sincere caring and empathy
- Exceptional written & verbal communication skills, and flawless conflict resolution & crisis management skills
- Problem-solving skills to perform root cause analysis and identify solutions, document solutions, and develop techniques to mitigate those issues from reoccurring
- Ability to thrive in a fast-paced and dynamic environment, working with many cross-functional stakeholders
Plusses:
- Natural language processing techniques: parts of speech tagging, shallow parsing, constituency, and dependency parsing, named entity recognition, emotion and sentiment analysis
- Advanced machine learning algorithms and statistics: regression, simulation, scenario analysis, modeling, clustering, decision trees, neural networks, etc.
- Computer vision techniques
- Graph analytics, large-scale graph algorithms
Bonus Points:
- Experience with media monitoring and analysis for communications, security, & risk management use cases
- Salesforce, Excel experience
- Familiarity with social media data/analytics
- Understanding of Boolean operators
- Familiarity with API query language
Why join Zignal Labs?
- Competitive salary based on the work you do
- Flexible time off – work with your manager to take the time you need
- Excellent medical, dental, and vision coverage
- Paid parental leave plan
- Professional development and growth programs
- A tight knit, collaborative, and transparent environment to help you succeed
Zignal Labs is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Applicants must be authorized to work in the United States for any employer. No sponsorship is available for this position.
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POSTED Jan 31
Head of Product Management at Arena
- Product
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Key Responsibilities:
- Develop and execute a product roadmap that aligns with the company's overall strategy and goals
- Lead a team of product managers and work closely with cross-functional teams to deliver high-quality products on time and within budget
- Conduct market research to identify customer needs and trends, and use this information to inform product development decisions
- Collaborate with the marketing team to create go-to-market strategies for new products and features
- Track and analyze product performance and make data-driven decisions to optimize product offerings
- Communicate regularly with key stakeholders to ensure they are informed of product progress and can provide feedback
- Facilitate the refinement and acceptance of the product backlog
- Determine priority and business objectives along with the execution of the product roadmap
- Strong understanding of release planning, release management, and solution validation
- A forward-thinking individual that can ideate on new features and not rely purely on customer feedback
Qualifications:
- 7+ years of experience in product management, with a focus on customer engagement and marketing tools
- Strong leadership and team management skills
- Excellent verbal and written communication skills
- A forward-thinking individual that can ideate on new features and not rely on customer feedback
- Proven ability to drive product development from concept to launch
- Experience conducting market research and analyzing data to inform product decisions
- Strong problem-solving skills and ability to work in a fast-paced environment
- Bachelor's degree in a related field (e.g. Marketing, Business, Computer Science)
- Masters degree preferred
- Technical experience with front-end, mobile frameworks and languages including Typescript, Node.JS, React preferred.
- Experience with product analytics tools such as Segment, Amplitude and Logrocket preferred.
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POSTED Jan 31
Director of Product at Smartcar
- Product
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Smartcar is on a mission to make it easy for everyone to use the apps and services they love with their car. We build developer-friendly APIs which makes it easy for businesses to integrate their products with vehicles of any brand using a single integration.
Founded in 2015, Smartcar has raised $36M from Andreessen Horowitz, New Enterprise Associates, and Energize Ventures. We are now the leading developer platform for mobility businesses across North America and Europe serving amazing customers including brands like British Petroleum (BP), Turo, NRG, and more.
Innovative mobility companies use our API platform to verify mileage, issue digital car keys, manage EV charging, monitor fleets, and much more.
As Smartcar’s first Director of Product, you will take the responsibility for the product function by leading a team of product managers, product designers, and BI analysts. You will work with your team, other leaders at Smartcar, and the founders to iterate on our product strategy and our product roadmap. You will have a key role helping navigate Smartcar, a venture-backed Series B company, through its growth stage and will be reporting directly to the CEO and co-founder Sahas Katta.
Feel free to check out what our interview process looks like.
This role is remote within the United States. We’d love for you to join us!
Key Responsibilities
- Own Smartcar’s product design process end-to-end
- Quickly produce concepts and prototypes before transforming into high fidelity detail
- Transform research and ideas into new product features that delight our customers
- Design the detailed interactions and workflows needed to bring new features to life
- Utilize data to help inform design decisions and test new designs.
- Balance short-term needs with evolving the vision and long term view
- Organize and maintain our database of digital assets and design mocks
- Work closely with our founders, product, and engineering teams to review product design and implement the design into code
- Build personal and organizational empathy towards our app developers and consumers
- Contribute to our company strategy and decision-making around our products
Who You Are
- 5+ years in Product Management as an individual contributor
- 3+ years in a leadership role, hiring, onboarding, mentoring, and managing direct reports
- Experience leading product at a venture-backed company entering and navigating through growth-stage
- Experienced or has rich understanding of enterprise SaaS, including even developers tools
- Engineering background or experience working with a developer product, preferred
- Experienced owning data metrics, and being involved in design
- Revenue & Profit mindset
- Excellent communication and writing skills
- Strong attention to detail
Manager
Your Team
Compensation and Benefits Package
- Base salary determined by years of experience: $170,000 - $195,000
- Equity
- Remote work within United States
- Health, Dental and Vision covered at 90% for all plans and 80% coverage for dependents, which amounts to approximately $11,000 a year
- 401K matching at 4%
- Unlimited PTO and 10 days of paid holidays
- Wellness stipend of $50 a month
- Cell phone and Internet stipend of $50 a month
- $300 yearly learning and development stipend
- $350 work-from-home stipend
- 8 weeks of 100% paid parental leave with a 1-week half day ramp back time and a 5 week Freshly subscription
- 10 days of paid bereavement leave
Sponsorship
- We do not currently support any new sponsorship opportunities or sponsorship transfers for this role
Recruiter For This Role
Expected Hours
- You are free to work standard work hours for your time zone.
- One important note: Please be expected to be available during the working hours of your direct reports. Most of our meetings are between the hours of 9AM and 4PM PT, but it is possible some of your direct reports may have different standard work hours for their time zone.
Smartcar is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you have a disability or special need that requires accommodation, please do not hesitate to reach out, in confidence, to mathilde@smartcar.com with how we can help make your interview process as comfortable as possible and how we can provide reasonable accommodations.
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POSTED Jan 31
Staff Product Manager at FireHydrant
- Product
- Fulltime
- Anywhere (100% Remote) Only
Job Description
About the role
As a customer-focused product-led company, product managers at FireHydrant drive our product strategy and execution. They weave together our company’s vision, customers’ needs, and industry trends to deliver a compelling roadmap that improves how technology teams can respond to incidents and manage their reliability. You’ll partner with every team within FireHydrant: Engineering, Design, Marketing, Sales, and Customer Success. You’ll have your hands on the multi-year strategy for your products while delivering value to our customers every quarter.
The work you’ll do
- Own and communicate the product vision and plan the roadmap projects for your area of the product
- Collaborate closely with your engineering and design partners to deliver the roadmap across sprints and quarters
- Talk to customers to understand their most important points of friction and jobs to be done
- Communicate your insights and learnings from qualitative, quantitative, and competitive research across the whole organization.
- Collaborate with go-to-market teams to launch product changes to our customers
What we’re looking for
- Experience as a product manager with a proven track record of shipping impactful product.
- Demonstrable experience in leading a team.
- You can communicate product decisions, strategies, and the rationale behind them. You can help others make decisions by being persuasive. You're comfortable making decisions with multiple different paths forward.
- You have deep experience working with both qualitative customer insights and quantitative customer data to inform decisions. You've conducted user research, a/b tests, and have worked closely with design researchers and analysts.
- You have an understanding of the technical architecture of complex web applications.
What you will accomplish in...
In one month, you'll
- Deliver your first update to the product
- Present your user research about how customers are currently communicating about their incidents in FireHydrant built from 15 user interviews and quantitative data
- Create your own rough draft of your product vision for Incident Management and present to the team
In three months, you'll
- Present and own the product vision for Incident Management
- Create a Now, Next, Later roadmap and strategic framework to present to the leadership team during quarterly planning
- Successfully take multiple improvements through the product development and GTM process
In 6 months, you'll
- Execute the strategy laid out through your product vision
- Present a thorough go to market strategy for Incident Management and Communications
- Identified large problem areas unaddressed by any other product in the market
- Develop a tight integration strategy to our Service Ownership product
- Become the internal expert on incident management
In one year, you'll
- Launch a standalone product
- Validate and propose large ambitious problems to tackle
- Be an external expert on incident management
About FireHydrant
FireHydrant is building the only platform focused on site reliability. The FireHydrant platform includes Incident Response, Status Pages, and more, so companies can take control of their complex system, reduce downtime for their customers, and work better together. We’re a Series B company with around 80 employees (and growing!) who sit across the United States. Check out our blog to learn more about us.
Life at FireHydrant
- We’re remote-first with employees living and working around the US while our physical headquarters is in NYC (Union Square)
- 1x per year we will gather in-person as a company; as teams we gather another 1-2x per year depending on the safety of such a gathering, and have virtual events throughout the year
- We collaborate through Slack, Zoom, Notion, and Google Workspace
- Kind candor - we expect honesty delivered through kindness, first and foremost
- Transparency & equity - information is shared openly; we welcome ideas and contribution regardless of role or experience level
- We value building trust, acting with integrity and continuously improving
Benefits
- 100% employer-paid health, vision and dental premiums for the employee and 75% of dependents
- Unlimited vacation policy with a minimum requirement of three weeks off per-year, with sustainable working hours and healthy work/life balance
- Home office stipend: get your workspace set up in a way that works best for you
- 401k match
Compensation
FireHydrant believes that everyone should be compensated fairly and we strive for transparency within our organization and the industry. We set our salaries at the 75th percentile of pay for the San Francisco market using compensation data from hundreds of companies at our stage. Additionally, everyone in a given role is paid the same without adjusting for locality. The salary for this position is $190,000 (for Sr. PM) or $215,000 (for Staff PM) depending on leveling.
Requirements:
- FireHydrant requires that all newly hired employees are fully vaccinated against COVID-19, subject to reasonable accommodations provided based on medical need or religious belief.
- All employees must be able to show authorization to work in the US.
Note: FireHydrant is not working with agencies for this role.
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POSTED Jan 31
Senior Product Security Engineer at Attentive
- Product
- Fulltime
- Anywhere (100% Remote) Only
Job Description
About Attentive:
Attentive® is the leader in conversational commerce, reinventing business to consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue and over 8,000 leading brands like CB2, Chanel, Urban Outfitters, Crocs, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!
Who We Are
We are looking for an experienced security leader who brings both technical acumen and a developer mindset to their work. You will be a key member of the Security Engineering team, which carries the responsibility for the security of Attentive’s platform (we work in AWS) and customer-facing products (we build microservices in Java and React/Typescript). Practically, this spans a broad gamut of building and/or operating tools in partnership with other Security and Engineering teams to secure our code and underlying systems from development to delivery, to detect and respond to abnormal behaviors, and to provide security testing and guidance to colleagues as they architect new systems and features. As part of this team, in this role you will lead our product and application security program, serving as the key player in our organization for guidance and action on making our product more secure for our clients. You’ll find yourself working a group of other talented security professionals of various backgrounds with a shared goal to shape the future of Attentive’s security program and provide positive impact for the company and its customers.
Our scale:
- 8,000 brands powered by Attentive sent over 1.6 billion text messages over Cyber Week 2022 (Black Friday/Cyber Monday) representing a growth of 41% from 2021
- We sent 24 billion SMS messages in 2022. That’s an average of 50 million per day
- Our production cluster contains over 9,000 containers which serve 170+ services
- Our streaming services process over 28 billion events per month
Why Attentive needs you
- You have a creative and solution-oriented attitude, and the patience to fully understand developer teams’ processes and goals.
- A strong belief in automation, so that new tooling or processes are lightweight experiences for developers.
- An ability to deal with ambiguity and prioritize, both in the context of a growing company and engineering organization, as well as a problem set that inherently invites scope creep.
- A leader, who is both open-minded and curious to learn about new technologies when approaching a given problem set
- Are sought out for strategic and technical security guidance; you anticipate product and application security issues and make design decisions to avoid them.
- Multiply the effectiveness of others by facilitating cross-team work.
- Are consistently able to reduce the complexity of projects in order to get more done with better approaches and phasing of deliverables.
- Listen and guide debates to help reach a consensus; once a decision is made, clearly communicate and back that decision.
- Laser-focused on making a positive impact on the entire company's information security maturity by identifying our highest risks and mitigating them to an acceptable level.
About you
- Significant experience (5-7 years) working in product/application, with deep knowledge of web application technologies, identifying and remediating common vulnerabilities in code, the modern threat landscape for attack vectors, and commensurate cloud security fundamentals.
- Demonstrated impact in prior roles as a senior individual contributor or team leader to independently deliver impact for a security program through your own contributions and by influencing change through others.
- Proven knowledge and experience in automating processes, such as static code analysis, to make a positive impact in how code is shipped, not just a checkbox activity.
- Bonus if you are well-versed in Java vulnerabilities or Gradle dependency management, and/or have experience in Kubernetes/container security.
You’ll get competitive perks and benefits from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The standard base salary range for this position is $168,800 - $253,000 annually
- This position is eligible for equity in the form of RSUs
#LI-EF1
Attentive Company Values
Default to Action - Speed is our best offense and defense
Never Settle - Continuously raise the bar for yourself and your teammates
Hard Work Solves Big Problems - Success requires grit and resilience
Be Attentive - Work together as a team to drive greatness for our company and our customers
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.
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- Hinge Health
- Sr. Product Manager - MarTech (Remote)
Anywhere (100% Remote) Only
Fulltime
- Product
POSTED Jan 31
Sr. Product Manager - MarTech (Remote) at Hinge Health
- Product
- Fulltime
- Anywhere (100% Remote) Only
Job Description
One in two people experience debilitating back, neck, shoulder, or joint pain — but traditional treatments have failed to meet their needs. Physical therapy can be expensive and hard to access; appointments often involve long commutes and missed work. Making matters worse, unresolved pain can trigger the overuse of opioids and surgeries.
Join us in reimagining healthcare from the ground up. We’re making high-quality care accessible by pairing wearable sensors and computer vision with a world-class clinical team. Hinge Health puts a digital clinic in every member's pocket. Now millions of people can access personalized digital care from a physical therapist, guidance on behavior change from a health coach, and expert consultations with an orthopedic surgeon. With a single app and wearable technology like our Enso device, we’re helping to reduce pain, surgeries, and opioid use.
Here at Hinge Health, we welcome all applicants and know a diverse team makes us better and stronger. We look for individuals who embody our leadership principles and we value varied experiences and skill sets. Beyond specific work experience, we also look for unique capabilities and skill sets that are key indicators an applicant will thrive in our fast-paced, frequently evolving environment. If this sounds like the kind of place you’d like to be part of, please apply - we would love to hear from you!
Work From Anywhere
Hinge Health employees have the flexibility to work remotely in hubs across the United States.
About the Role
We are looking for an experienced Senior Product Manager to lead our Marketing Technology team. Ideally you have a passion for building marketing technologies to reach millions of users, and helping a company deliver the right message to the right user at the right time. You will help us drive market research, audit our product and services, and craft a product strategy for how marketing technology can be leveraged to help Hinge Health inspire more people to reduce their pain. You will work closely with engineering to set priorities and drive the implementation of your product strategy. Additionally, you’ll partner with Growth Marketing to help us execute on our marketing initiatives and experiments.
If you have a proven track record of building and implementing a best-in-class marketing technology stack, care about understanding and delivering value to consumers, and are passionate about helping people move beyond chronic pain, we’d love to meet you.
#LI-DK1
WHAT YOU’LL ACCOMPLISH
- Build and develop a product strategy for our Marketing Technology Pod that will enable Hinge Health to send 100,000,000+ messages a year!
- Help innovate and drive new ways of marketing our products as well as work to keep users engaged over time.
- Work collaboratively with partners throughout the organization to maximize the impact Hinge Health can have in reducing people’s pain
- Work across multiple channels like email, direct mail, SMS, and push notifications
- Be the product expert for all things communication and marketing technology
WHAT WE'RE LOOKING FOR
- 4+ years of product management experience, preferably building internal tools and platforms
- Experience in building marketing technology and growth platforms to support one or more: Landing pages, Email, Push, SMS, and automated campaigns
- Experience working with Marketing to understand their current workflows and help improve marketing quality and velocity
- Ability to prioritize and scope marketing requests balancing long-term vision against short-term pain points and optimizations
- Ability to help manage and run sprints using tools like Jira, Asana, and other project management tools
- Deep expertise with marketing automation tools like Braze, Iterable, Marketo
- Able to analyze and measure the impact of projects using analytics tools like mixpanel, tableau, etc
WHAT YOU'LL LOVE ABOUT US
- Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live
- Modern life stipends: Manage your own learning and development budget and use the mental health and lifestyle stipends to cover your favorite wellness services, workout classes, gym subscriptions, and work-from-home equipment
- Flexible vacation and paid time off: Full-time employees have full flexibility to choose when, how, and why they take time off to rest and recharge
The range of base salary for the position is between $136,800 - $248,400, plus equity, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.
About Hinge Health:
LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.
Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 23 million people access to the care they need. We’re positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.
Diversity and inclusion:
We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us.
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
Disclaimer:
There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that we will never ask for your financial information at any part of the interview process including the post-offer stage, and will only correspond through @hingehealth.com domain email addresses.
If you encounter any suspicious activity, we recommend you cease all communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center. If you would like to verify the legitimacy of an email you received from our recruiting team, please forward it to security@hingehealth.com.
If you're interested - we'd love to hear from you.
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- SWORD Health
- Product Manager - Billing (Revenue Cycle Management)
Anywhere (100% Remote) Only
Fulltime
- Product
POSTED Jan 31
Product Manager - Billing (Revenue Cycle Management) at SWORD Health
- Product
- Fulltime
- Anywhere (100% Remote) Only
Job Description
Who we are:
Each year, 2 billion people across the world are limited by physical pain. By helping people live without pain, they are free to do the things they love most with the people they love—and never miss a moment. This is what we do. We create and design new technologies to solve one of the biggest problems in healthcare: taking care of our Physical Health. Sword Health is the world’s fastest growing digital musculoskeletal (MSK) care provider on a bold mission to free two billion people from acute, chronic, and post-surgical physical pain . Our customers include some of the most progressive Fortune 100 and 500 companies, as well as over 160+ other established businesses across the world.
The Sword program allows members to complete a personalized physical therapy program from the comfort of home, with continued support and supervision from one of our talented SWORD specialists. Sword’s personalized care is more effective than traditional standards of care, and has proven to deliver best-in-class clinical results. Since breaking into the market less than two years ago, Sword has worked with insurers, health systems, and employers in the U.S., Canada, Europe, and Australia to make high quality musculoskeletal care accessible to everyone.
This is an opportunity to join Sword during a time of hyper growth and expansion. After our recent $2bn valuation, we’re excited to continue accelerating our impact by scaling with high caliber people with passion, commitment and energy to create and deliver technologies, services and products that drive human progress forward.
We welcome you to join our mission, to make a difference on a grand scale and play a pivotal role with a global team at Sword– working alongside great people pioneering novel products and cutting edge technologies.
About the role
We're looking for a Product Manager to collaborate with our cross-functional teams to build scalable systems that ensure the growth and success of Sword's billing systems. You will use your product experience to both improve, scale and automate current features; but you’ll also scope future projects across a variety of internal and external platforms. These platforms interface with numerous stakeholders including our Finance team and Client Implementation operations. This role will give you the opportunity to truly shape the entire ‘reimbursement’ cycle of the company; by independently managing the development of our internal billing tool (from pre-submission all the way through post-submission reconciliation) for new products. This role is highly cross functional and will not only work with Finance and Engineering but will play a role in shaping scalable pricing strategy with Commercial leaders.
Responsibilities
Product Management
• Partner with the billing team to align on a product vision, strategy, and roadmap in support of corporate goals and objectives.
• Align on and prioritize both the long-term roadmap and short-term quarterly roadmaps
• Manage the roadmap and backlog, refine feature ideas, and update existing features to drive business goals
• Simplify ambitious projects and clarify ambiguous requests into scoped, actionable requirement
• Translate stakeholder needs and requests into well-defined features shippable by engineers.
Stakeholder Management
• Develop project plans and status reports to monitor projects.
• Plan and track project timelines and communicate any risks.
• Find ways to reduce administrative burden and enable automation for maximum scalability
• Create documentation and flowcharts on product functionality for stakeholders
Healthcare Product
• Partner with the billing team to deliver solutions across revenue cycle.
• Identify and troubleshoot software-related billing issues.
• Scope and map interfaces between internal and external software.
• Partner with external vendors: build and maintain the relationships to execute technical projects successfully and timely (e.g. API integrations with new partners)
Pricing Strategy
• Partner with Commercial leaders to ensure the internal billing tool is scalable to support entry to new products, market and/or partner revenue share agreements
• Work alongside both Revenue Cycle and Customer Success teams to better understand how pricing should be incorporated in future state billing practices
Qualifications
• 4+ years healthcare experience, with strong preference for Revenue Cycle Management experience.
• Proven track record of optimizing and improving revenue cycle processes.
• Deep knowledge of healthcare software, HIPAA, payer constraints, and billing workflows.
• Technical knowledge of revenue cycle applications preferred.(Someone who can read API documentation)Excellent organizational and project management skills.
• Excellent communication skills with the ability to communicate findings/insights clearly to both technical and non-technical audiences.
• Demonstrated project management skills, leading teams of diverse stakeholders.
• Passionate advocate for Sword's members.
Bonus points for
• Knowledge of healthcare billing practices in digital health
• Experienced in B2B2C healthcare.
• Experience working with external vendors.
• Experience with healthcare interoperability standards such as HL7 and standard transaction types such as X12.
Sword is proud to be an Equal Employment Opportunity employer. We champion diversity and are committed to building a team that represents a variety of backgrounds, perspectives and skills. At SWORD, we believe that diversity and inclusion among our applicants and team members is critical to our success as a global company. The more inclusive and diverse we are, the bigger our impact will be.
Sword Benefits
Comprehensive health, dental and vision insurance
Equity Shares
401(k)
Unlimited Vacation
Paid Holidays
Flexible working hours
Work from home
Parental leave
Free Digital Therapist for your family
Sword is proud to be an Equal Employment Opportunity employer. We champion diversity and are committed to building a team that represents a variety of backgrounds, perspectives and skills. At SWORD, we believe that diversity and inclusion among our applicants and team members is critical to our success as a global company. The more inclusive and diverse we are, the bigger our impact will be.
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