Product Operations Manager at Stepmojo

  • Product
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

About the Role
Stepmojo is looking to start its product operations group, a team that will collaborate with our product delivery teams (product management, product design, and engineering), other groups that work closely with our customers (operations, learning, customer success teams), and finally also externally with our customers (content providers and district integration specialists).

Product Operations at Stepmojo:

  • ensures quality internal system documentation and institutional knowledge, especially for workflows and processes that cross team boundaries.
  • supports our data system integrations with districts and content providers, enabling Stepmojo to scale its catalog offering to more teachers, students, districts, and content providers.
  • collaborates with product management on ensuring administrator experiences can scale effectively in support of organizational growth based on learnings from supporting cross team workflows and our data system integrations with districts and content providers.

Key Responsibilities

  • Initiate and drive internal initiatives that improve the product operation team’s processes, and technology in support high-quality and scalable teaching and learning.
  • Help kickstart and maintain high quality documentation processes for product team operations workflows to improve team onboarding, scaling, and monitoring of the product operations process.
  • Engage with our district and content provider partners to ensure smooth handoffs for various moments in the course lifecycle, including data system integrations, suggesting product and product improvements that help scale these processes while making them easier to understand and complete.
  • Partner with our other customer facing Stepmojo teams to help connect our current platform and product experience to the activities these teams need to be successful. In doing so we hope to build a better understanding of how we can support both our internal teams but also through them our teaching and learning experiences.
  • Collaborate closely with the product and design teams to ensure operational team processes are factored into new product development plans and designs, enabling new technology or automation solutions to current product operations challenges.
  • Aggregate and analyze issues using internal tools, customer surveys, and queries of all available data sources to gather user insights.

What are we looking for?

  • 4+ years past experience project management, program management and/or product operations
  • Experience in educational technology or work on products designed for young adults / high school consumers
  • Expert in best practices in product management, product design and software development
  • Demonstrated success in company-wide alignment and change management for product development teams
  • Ability to inspire and motivate cross-functional product teams to adopt frameworks that prioritize value to customers
  • Ability to make decisions using both qualitative and quantitative data
  • Ability to partner with and align with stakeholders across the business such as learning, design, customer success, operations, and more
  • Experience in companies that employ modern product management & software development techniques
  • Excellent verbal and written communication skills
  • Exceptional organizational skills and ability to manage competing priorities

Where is this position located?
This is a full-time remote based position with regular national travel expected.

To whom does this position report?
This position will report to the Head of Product.

What is the salary range for this position?
At Stepmojo, we are committed to equitable, transparent, and rewarding compensation for our teammates. We base our salaries for every position on 3 factors: 1) benchmark data for similar roles, 2) a candidate’s level of experience, and 3) a candidate’s geographic location. For this position, candidates with 4+ years experience in product operations / educational technology should expect a salary between $124K - $142K annually depending upon location. 

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