Senior Product Manager (Vendor Experience) at Replicated

  • Product
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

*Note: The title for this role may be flexible depending on a candidate's existing product experience, overall product management skill set, and domain expertise. *

We empower our product teams to solve hard problems – customer problems and business problems – in ways that our customers love, yet work for our business. Our product teams are cross-functional and durable, generally comprised of a product manager, a product designer, and several engineers.

We staff our product teams with the skills necessary to come up with effective solutions that are valuable (our customers choose to buy or use), viable (the solution works within the many constraints of the business), usable (the user can figure out how to use) and feasible (our engineers have the skills and technology to implement).

While the product designer is accountable for ensuring the solution is usable, and the engineers are accountable for ensuring the solution is feasible, the product manager is accountable for ensuring the solution is both valuable and viable.

This means that the product manager must contribute to the product team a solid knowledge of the various constraints of the business – constraints from marketing, sales, service, finance, legal, and privacy are typical examples. The product manager must also contribute to the product team a deep knowledge of our users and customers, and the data about how our customers engage with our products. Finally, the product manager is expected to track industry trends and the competitive landscape as they pertain to her product.

While each member of the product team may be accountable for a specific risk, we look for product managers that understand that consistent innovation is the result of each member of the product team contributing their passion and their ideas. The product manager must collaborate closely with her product designer and engineers to discover effective solutions, and then work together to deliver those solutions to market.

While we empower our product teams to figure out the best solutions to the problems that need to be solved, we also hold those teams accountable for the results. Shipping is necessary, but not sufficient. We look for product managers that are not afraid of signing up for results, even when this means they have to work through others to achieve the necessary results.

This job, as with the other roles on the product team, is an individual contributor role. You will need to be able to influence your teammates, as well as colleagues, stakeholders, and key executives, through your use of data and logic.

What you'll be doing:

  • Leading our Vendor Experience team, which is focused on improving how our customer vendors, especially their developers and field personnel, interact with the Replicated offering.
  • Providing product ownership and leadership for your product(s) and/or problem space, working with your team to innovate and improve these areas based on a strong understanding of customer wants/needs and business wants/needs.
  • Measuring and reporting on adoption; identifying opportunities to increase customer engagement and/or potentially sunset a lesser-used capability.
  • Assessing incoming feature requests and determining how these do, or do not, fit into strategic priorities.
  • Collaborating with your engineering manager partner to ensure your team is highly effective, delivering valuable new capabilities and innovations while also addressing critical bugs and technical debt.
  • Creating demos, blogs, internal handbook entries, and other artifacts that help enable Replicated teams, and our customers, to successfully adopt and derive value from your team’s deliverables.
  • Working cross functionally with other groups needed to successfully implement cross-team initiatives.
  • Contributing to how we shape and continue to evolve Replicated’s product culture.

What you bring to the role:

  • Demonstrated understanding of the techniques and methods of modern product discovery and product delivery, especially iteration and validation.
  • 4 years working on technology-powered products as a product manager or 2 years as a product manager plus prior experience as a product designer, engineer, data analyst, data scientist, or user researcher.
  • Experience and passion for serving developers and/or operations (or DevOps).
  • Experience improving CLI (command-line interface) and web UI environments.
  • Experience improving onboarding, product-led growth, and developer experience.
  • Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgment to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.
  • Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship
  • Strong communication and storytelling skills. 

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