Project Manager, Humanitarian Services Digital Programs at American Red Cross

  • Project Management
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Title: Project Manager, HS Digital Programs (work from home)

Location: Statewide, DC, United States

Full Time

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home. Preference for candidate to be located in and working East Coast schedule.
About the team:
The Humanitarian Services (HS) Product Management team aspires to create human-centered digital experiences for our workforce and clients and to ensure our digital products support successful mission delivery. Our mostly volunteer workforce uses our digital products to deliver our humanitarian mission in a growing number of ways including delivering financial assistance to those impacted by disasters, visualizing situational awareness for disaster response and logistics operations, and onboarding and assignment of new volunteers to critical mission roles.

About the job:
As Project Manager for HS Digital Programs, you’ll work across all HS product teams on a wide variety of projects and programs focused on product design, development, and delivery as well as cross-product digital initiatives such as automation, digital accessibility, integration, and product adoption. You’ll lead the recruitment, training, matching, and ongoing management of a cohort of digitally-skilled volunteers who will augment full-time team members on a wide variety of projects and ensure their work contributes to project success by meeting quality standards and staying on schedule. You’ll build strong inclusive partnerships with regional stakeholders for input on product roadmaps, user acceptance testing, and continuous workforce learning of our product portfolio. You’ll be asking volunteers to donate their expertise and time to support our mission and need to use your excellent interpersonal communication and leadership skills to inspire, recognize and retain this valuable core of volunteer talent.

What you will be doing:
• Recruits, matches, onboards, and supervises digital volunteer team workforce for HS digital projects and programs. Example projects include: product design and development; product testing; digital accessibility assessments; major product upgrades and changes; PowerBI dashboard development; implementing robotic process automation (RPA); and implementing in-app guidance. Leads ongoing engagement and recognition of volunteer team members. Ensures volunteers have the resources they need to contribute to project success and measures and continuously improves the volunteer experience.
• Plans and manages a portfolio of projects and programs that span HS digital products. Provides ongoing project updates and communications to project stakeholders. Collaborates with others to resolve roadblocks and manage change.
• Engages with regional workforce for product-related project and programs such as workforce and client digital experience measurement, user acceptance testing, and project learning and adoption. Fosters positive business relationships with internal and external stakeholders. Represents the team in a wide variety of meetings.

What we need from you:

Minimum 3 years required with at least one of the following:

  • managing agile software projects related to business applications or digital products (e.g. automation, integration, analytics, etc.)
  • working on a digital product / business application team a product manager, business analyst, project manager, QA specialist, or application administrator
  • Experience recruiting, onboarding, and/or managing project team members. Experience with temporary or contractor resources is a plus.
  • Experience working with a project management application such as, SmartSheet, Asana, etc.
  • Experience effectively preparing and delivering presentations and documentation to wide range of business stakeholders.

Preferred Experience:
• Experience recruiting, managing, and engaging volunteers
• Certification in Volunteer Administration (CVA) (We will support earning this certification for candidates who do not yet have it.)
• Experience using agile methodology (e.g. SCRUM or Kanban) and agile tools such as Jira and Confluence
• Experience facilitating workshops
• Occasional travel (10%) for field workforce engagement, projects, and/or training
• 4-year college degree or equivalent experience

Our Commitment to COVID-19 Safety: The American Red Cross requires all new hires be fully vaccinated against COVID-19 as a condition of Employment, except in states where it is prohibited by law. This means that all individuals working for the organization must be fully vaccinated against COVID-19 by the start of their employment or seek an exemption. Upon being offered a position, individuals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation at the time of offer and your request must be approved prior to hire.

What’s in it for you:
The annual salary range for this position is $80K – $85K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

**We will review specific salary information at the time of phone screening based upon your location & experience. **

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.
• Stay Healthy: Medical, Dental, Vision Plans
• Paid Family Leave: 12 weeks paid at 80%
• Relax with Time Away: PTO + Holidays
• Save for your Future: 401K with up to 4% Match
• Employee Assistance: 24/7 Mental Health Resources
• Disability and Insurance: Short + Long Term
• Service Awards and Recognition: 1 year + 5 year
• Career Development: Pay for Performance, Ongoing Education 

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American Red Cross

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