Product Manager at Lively

  • Product
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Hi, we’re Lively. Are you?

We’re revolutionizing hearing care. We’re on a mission to empower tens of millions of people to hear better through convenient, personalized hearing care — at a fraction of the cost thanks to telemedicine. We’re led by a crew of enormously talented thinkers, creators, and doers who are as collaborative as they are compassionate (and passionate). It’s an exciting time to be here.

So, why Lively?

In three years, we went from a scrappy startup to a leader in the direct-to-consumer hearing care space with the backing of our parent company GN, a global pioneer in intelligent audio solutions, to prove it. We’re a data-thirsty, outcomes-driven group that cares as deeply about our employees as we do our customers. If you’re looking for a place that will challenge you intellectually and creatively, a place that will cultivate your career and support your growth, come join our growing team.

About the role.

We’re looking for a data-driven Product Manager to lead our cross-functional mobile efforts. As the Senior Product Manager, Mobile you'll drive the vision, OKRs, and product roadmap for the Lively Connect app, the primary platform that helps customers manage their hearing journey after their purchase. You’ll work on a wide variety of projects that can include everything from customizing sound settings based on the customer’s unique needs to improving access to a world-class remote care team. This role reports directly to the Chief Product Officer.

What you’ll do.

  • Drive the vision, OKRs, and product roadmap for the mobile app using data, research, customer feedback, and care team insights to constantly validate the product direction.
  • Work closely with Design, Engineering, QA, Audiology and Customer Experience teams to execute on the roadmap and maintain an active, groomed backlog with a strong focus on KPIs and a prioritization framework.
  • Extract key insights by getting your hands dirty in quantitative data analysis and qualitative user research.
  • Proactively drive key agile ceremonies such as sprint planning and sprint grooming to help the team continuously improve on the delivery process (a better process leads to a better product!)
  • Participate with legal and compliance as a key stakeholder to ensure that the quality system for the app is maintained per FDA regulations.
  • Collaborate with external stakeholders in the GN family to share out the vision of the Lively Connect app, and socialize/align with the future of other apps, software, and teams through a continuous feedback loop.

What you’ll bring.

  • 3-5+ years of mobile product management experience
  • Experience and a passion for A/B testing, hypothesis-driven app development and continuous discovery.
  • Versed in driving agile product development- partnering with design, engineering, and QA in discovery and execution, and leading prioritization, scoping, and sprint ceremonies to effectively manage the team.
  • Analytical chops and the ability to think creatively about how to get the data you need to best inform decisions & strategy. Preferred experience with Amplitude, Segment, and similar tools.
  • A strong sense of empathy for users and the ability to uncover their needs, wants, and direct feedback (you don’t just want to hear about customers, you want to hear from customers.)
  • Excellent collaboration skills. You work well with others towards shared goals, guide teams to manage conflicting points of view, and create an atmosphere of empathy and cooperation. You can also present rationale and supporting insights to a Senior Leadership Team with the ability to hear feedback openly. 

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