POSTED July 27

Consulting Project Manager/Customer Success Manager at Winning by Design

  • Project Management
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

We’re looking for an experienced Project / Program Manager to lead Business Consulting engagements at Winning by Design, a 100% remote company.

The Project Manager is responsible for planning and overseeing projects to ensure they are completed in a timely fashion and within budget. This role will own the coordination of planning and scheduling cross-functionally, ensuring roles and responsibilities are clear for the project teams, playing the main point of contact to the client, monitoring progress, and keeping stakeholders informed the entire way. In this role, you will be client facing and responsible for presenting to high level executives.

The ideal candidate is a proactive, customer centric, detail oriented problem solver and relishes the opportunity to work across multiple projects, is tech savvy, and is able to adapt in a fast-paced and changing environment.

Responsibilities

  • Manage multiple client engagements in a fast-paced environment: Own the coordination of planning, designating resources, and reporting on all consulting engagements
  • Interface with customers in all performance matters; planning and overseeing work in response to customer requests and WbD Consulting & Training engagement plan(s)
  • Create, define, and deliver a workflow based on customer needs and optimizing internal processes
  • Build new content, templates, and resources to help with the customer internal communication
  • Run weekly stakeholder meetings for our customers and internal project teams
  • Able to quickly adapt while working with a variety of internal and external stakeholders in Proposal and SOW development
  • Work with internal stakeholders to resolve any technical, performance, management, and customer issues
  • Able to prioritize customer/internal needs with urgency
  • Collaborate with other Project Managers to share best practices

About you

  • 5+ years experience in project/program management collaborating with cross-functional teams
  • Able to work in a fast-paced environment while managing multiple projects simultaneously
  • Excellent verbal, written, and visual communication Advocate of change management and creating processes for both internal and external customers
  • Very comfortable with technology, with expert working knowledge of Google Suite, project management tools, and survey tools
  • Demonstrates strong collaboration skills between internal and external teams
  • You enjoy a challenge and always look for ways to improve existing processes
  • Extremely detail oriented, able to stay on top of changing timelines, communication threads, and deliverables for multiple projects at once
  • Positive outlook: you are cool, calm and collected, able to help resolve escalating situations by problem-solving and clearly communicating
  • Customer-centric: you enjoy working with customers to help, assist, and add value
  • Growth mindset: you lead with curiosity, you are open to feedback
  • Proactive: you enjoy planning ahead and working to find a solution when issues arise
  • Experience working within Revenue Operations or Sales Enablement experience is a plus

About us
Winning by Design is a global B2B revenue consulting and training company that enables recurring revenue teams to architect sustainable growth. We apply scientific frameworks and proven models to help Sales, Marketing, and Customer Success teams at B2B companies and global enterprises achieve impact. Founded in 2012, WbD is a fully remote company, serving leading organizations around the world, including Uber Eats, DocuSign, Hewlett Packard Enterprise, and Adobe.

We are a global, remote team: we all work from home, from the beach, from the mountains — from wherever makes us happy (as long as there’s wifi!)
We use tools like Zoom and Slack to stay connected with our team members
This is primarily a remote position: some of the work can be scheduled for a time that is convenient, and other aspects like customer communication will need fast response.

You will be exposed to all parts of our business, from marketing to sales, to custom consulting work with high-velocity clients.
You will have diverse learning opportunities in multiple industries and fields from both our customers and experts on our team.
We are a continuous improvement focused work environment. The team is always encouraging each other, giving feedback on how to improve and always looking for how to do something better to provide a better experience for all.
Feed your curiosity! ‘Open’ environment to question the norm and experiment with new approaches to existing problems or opportunities.

Our goal is to ensure that Winning by Design upholds an inclusive environment where all people feel that they are equally respected and valued. We welcome applicants of all educational backgrounds, gender identities and expressions, sexual orientations, religions, ethnicities, ages, citizenships, socioeconomic statuses, disabilities, and veteran statuses, and we’d love to learn about what you can add to our team. 

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Winning by Design

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