IT Project Manager at Zuora

  • Project Management
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description


The IT Project Manager will be responsible for managing our internal information technology projects, including software implementations, upgrades, and enhancements. These are often large-scale projects of high complexity, size, and change management risk.


  • Plan resources, budget, scope, and services for functional IT projects that deliver business results
  • Manage day-to-day project activities, resources, timeline, scope, budget
  • Establish, maintain, and enhance relationships with business customers
  • Participate in the creation and continuous improvement of best practices, templates and methodology for our internal Project Management Office (PMO)
  • Partner with internal stakeholders and lead cross-functional project teams to understand and accomplish the objectives of the project
  • Take ownership and actively manage simultaneous projects through their entire lifecycle by following standard project management processes and methodologies
  • Develop and execute project plans and roadmaps
  • Establish and manage project expectations with team members and other stakeholders
  • Work with stakeholders to manage project priorities, resources, and objectives
  • Ensure the business benefits of the project are clearly understood and the project team establishes appropriate measures of success.
  • Track project milestones and deliverables
  • Monitor and drive resolution of RAID items, including dependencies
  • Escalate critical RAID items, especially those outside of the project’s control
  • Monitor and report progress and status to leadership (plan vs. actual)
  • Communicate transparently with team and key stakeholders
  • Facilitate and lead meetings
  • Navigate project changes; remove barriers; coordinate with a variety of cross-functional project team members using change management process


  • 3-5 years of hands-on IT project management experience
  • Demonstrated ability to simultaneously manage multiple projects and be accountable for project plan, timelines and deliverables
  • Proficient in project management best practices & methodologies, such as waterfall, agile, and/or scrum methodologies and RAID management
  • Excellent communication, organizational, and presentation skills, with experience communicating with stakeholders and leadership
  • Experience managing global cross-functional teams
  • Experience in setting-up project management frameworks and processes to drive PMO efficiencies
  • Self-starter with the ability to navigate through ambiguous situations
  • Hands-on experience with Jira, Google Workspace, and PM tools
  • Certified PMP professional, or equivalent is desirable 

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