POSTED Nov 22

Product Manager, Consumer at Veho

  • Product
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

About Veho

Veho is a technology-driven shipping company that enables personalized next-day package delivery, extending partner brand value. Veho brand partners have seen a 20% increase in customer repurchase, 40% increase in customer lifetime value, and 8% rise in net promoter score.

Veho gives package recipients greater insight and control, letting them know when they will receive their package, when drivers are en route, and enables real-time rescheduling, address changes, and personal delivery instructions. Veho's technology matches demand for package delivery with a network of qualified crowdsourced driver partners, ensuring every package is delivered on time and correctly.

The concept for Veho started as a school project while co-founder Itamar Zur attended Harvard Business School. Zur constantly experienced issues receiving packages - from getting the dreaded “we missed you” note, to stolen packages. He set out to fix the problem so many customers and brands face.

Today, Veho’s robust technology platform provides customers and e-commerce brands with an unparalleled shipping experience, an industry record 99.9% average on-time performance for next-day delivery and an average 4.9-star customer rating.

About The Role
As a Product Manager focused on Consumer Experience, you will lead a cross-functional team responsible for creating magic for our customers. Specifically, you will work on greenfield products that improve the delivery experience for the package recipient, this includes a heavy focus on the new Consumer mobile app (Veho Mobile), alongside Consumer notifications and data. This role will play an important strategic role in shaping the long term direction for the Veho customer experience.

Responsibilities Include:

Collaborating with engineering, design, and business partners
Creating a prioritized roadmap and rapidly launching features for Veho’s first consumer mobile app and growing messaging system
Conducting user research
Designing, running, and evaluating experiments
Making customer insight and data backed recommendations
Developing rich PRD’s which inform and guide the team
Mocking up wireframes in tools such a Figma
Creating stories to clearly articulate intent for the Engineering team
Autonomously owning features from concept to maturity

Required Qualifications:
3+ years of relevant work experience in Product Management
1+ years experience coordinating between multiple project stakeholders, technical program managers, and software development teams

Preferred Qualifications:
4 year Bachelor’s degree in Computer Science, Engineering, or a related field
Experience building consumer facing mobile applications
Experience with exceptional customer facing digital products
Ability to communicate and influence both technical and non-technical stakeholders
Willingness and ability to learn and lean-in wherever there is a need
Strong analytical problem solving skills; an ability to pull and analyze data using using SQL and BI tools and take a ‘data first’ approach
Ruthless prioritization to focus on the most impactful features and products
Strong customer intuition; proven success translating customer needs into crisp product requirements
Ability to operate effectively in white to gray spaces
Passionate team player that takes ownership, is candid with feedback, and treats everyone with respect

The starting salary for this role is $103,468. The actual salary is dependent upon many factors, such as: education, experience, and skills. The pay range is subject to the discretion of the Company.

#Li-Remote

Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time. Applicants must be able to understand and effectively communicate orally and in writing with all parties regarding work matters, which are generally conducted in English. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. 

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