POSTED Jan 11

Project Manager at Enjoy Technology

  • Project Management
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

About Enjoy:

Enjoy is the next generation of the retail store. We pride ourselves on delivering a new kind of buying experience where our friendly Customer Service Experts bring the best of the store directly to the door, along with personalized solutions, so you get the most out of your tech. We offer same-day/next-day delivery, setup and help for today’s premiere mobile devices; pairing the convenience you’d get from shopping online with the confidence you’d get from a store, all in the comfort of your own home. Best of all... it’s free!

Enjoy is a fast-growing startup, currently operating in 50+ US locations, 23 in the UK, and 10 in Canada with more expansion on the horizon. We’re a mission-driven organization focused on bringing joy to people’s lives and creating great jobs for a digital world. This requires a spirit of winning together and a strong growth mindset. We value people who choose kindness and are obsessed with delivering amazing experiences.

Enjoy is founded and led by Ron Johnson, former head of Apple Retail, along with an executive team from leading retail, technology, and design organizations, including: Apple, Facebook, Starbucks and Amazon.

The Role:

The Project Manager will work independently and with direct support from the Canada Programs Manager while working collaboratively with both internal and external cross-functional teams. The incumbent will manage the entire project lifecycle which include engaging senior leadership, gathering and analyzing information from stakeholders, preparing project documentation, tracking progress of work/schedules, planning and executing change management activities, managing communications, and other associated project tasks.

The Project Manager will need to exercise a high degree of judgment and initiative. This role is responsible for collaborating on professional project decisions and will grow to make recommendations that impact the overall success of projects.

Duties & Responsibilities:

  • Update the Canada Roadmap and work with cross-functional internal and external teams to ensure updates are detailed and timely.
  • Manage and ensure the successful resolution and documentation of all partner reported escalations
  • Responsible for tracking Project schedules and key project milestones for accurate, real-time reporting on critical dates.
  • Coordinate the delivery of complex projects/programs involving multiple teams from different groups within Enjoy and our Partner Teams
  • Coordinate all internal and external meetings, and take detailed meeting minutes in addition to owning the management of all meeting agendas
  • Prepare materials and presentations for a broad range of audiences.
  • Owner of all partner promotions. Ensure accuracy of internal promotion communications and work closely with the Partner Manager to share feedback and drive resolution for promotion discrepancy for the field
  • Partner with People Success to update and track Joint Health and Safety updates
  • Own municipal licencing process across Canada

About You:

You will have the skill set and drive to manage ambiguous environments and simplify complex processes and problem areas for surrounding teams to understand and take action.. You will be detail oriented and have a drive for continuous improvement. You will show agility and will have the ability to tell a compelling story to win alongside the teams you support.

To be successful as a Project Manager, you must be someone who works well under pressure, possess strong analytical, communication, presentation, time management, and organizational skills.

  • This role is highly collaborative across all areas of the company: The Partner account team, Operations, Engineering, Creative, Customer Support, and Field.
  • You will have stellar presentation skills with proven ability to collaborate and influence leaders and stakeholders
  • You will work to deeply understand the countries’ needs and business objectives and work to align and collaborate to deliver success for our Partners and Enjoy.
  • Ability to work in fast-paced, ambiguous environments, adapting quickly to changing circumstances, processes, and priorities
  • Manage multiple concurrent projects and/or projects with multiple work streams that require inputs from cross-functional stakeholders
  • Attention to detail and ability to work with complex concepts and processes.
  • Process driven mentality
  • Strong organizational skills.
  • Has an “everyone sweeps the floor” mentality.
  • Build relationships and manage stakeholders - internally and externally
  • Works autonomously and leverage key stakeholder to drive actions

Requirements:

  • 1-2 Years of project management/ coordination experience or an unwavering desire to master a new skill set.
  • PMP certification or a degree in Business Administration
  • Proficiency/ Willingness to master generally available Project Management tools and/or productivity tools from Microsoft, Google and Apple
  • Attention to detail in the day-to-day project management activities required to deliver at scale
  • A collaborative, engaging approach to work and colleagues. Must be a team player
  • Solid experience in decision-making and mitigation strategies
  • Excellent communication, problem-solving, conflict/resolution management, active listening, time management, and interpersonal skills required
  • Must be able to travel frequently.
  • Proven experience in advanced stakeholder management
  • Bilingual English/French highly preferred

This job description is not intended as a comprehensive or exhaustive list of all duties, responsibilities, and qualifications necessary for the position described herein. The duties, responsibilities, and qualifications of the position are subject to change without notice.

*All offers of employment are subject to background checks prior to start date. Enjoy will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local, provincial, and federal laws. *

As an equal opportunity employer, Enjoy is proud to maintain a workplace characterized by mutual respect, inclusivity, and the celebration of diversity. All qualified applicants are welcome and will be considered for employment without regard to race, color, ethnicity, national origin, religion, gender, sex, sexual orientation, gender identity, genetics, disability, veteran status, or *other applicable protected characteristic under local, provincial, or federal law.*

Travel, including inter-provincial travel, is an essential duty of this position. All candidates are required to be fully vaccinated against COVID-19 prior to the commencement of employment. Notwithstanding the foregoing, the Company will comply with its obligations under applicable human rights legislation. If you require an accommodation, please contact Carolyn at welcome@enjoy.com. All proof of vaccination documentation will be collected in compliance with applicable privacy legislation. 

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