Enterprise Project Manager at Pythian

  • Project Management
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Enterprise Project Manager
Canada | Remote | Work from Home | #LI-Remote

Why you?
Are you an experienced Project or Program Manager based in Canada? Do you want to work remotely? Do you have experience managing highly complex and technical projects in the area of Cloud Transformation, Big Data, DevOps or IT Management Services? Are you technical enough to be well-positioned to advise customers to optimize their usage of Pythian’s services? Could you partner with Pythian’s delivery teams when advanced technical questions, concerns, objections, or other needs arise? Can you help transform how our customers compete and win by helping them use their data to power their business and turn their data into valuable insights, predictions and products, to help them deliver better outcomes faster? If you Love Your Data™ and enjoy solving complex business and technical problems and want to Love Your Career, then this could be the job for you!

What will you be doing?

  • As the Project manager you will be responsible for ensuring the satisfaction of some of Pythian’s largest customers, to derive maximum value from the relationship for both the customer and Pythian.
  • You will act as the primary post sales point of contact for each assigned account, owning adoption and customer satisfaction for technical delivery of each Pythian project within that account
  • Establish, build and maintain a positive, trusted advisor relationship at all decision levels within assigned accounts
  • Organize and lead new customer onboarding meetings and enablement, validating and identifying customer needs, skill levels, potential challenges, and key project timelines
  • Provide timely enablement and advice on Pythian’s services or platform elements, along with best practices for a smooth customer experience and maximum value-add
  • Lead outreach and nurture campaigns for assigned customers, focusing on regular engagement and visibility into each project, and enabling customers to achieve maximum value from their investment with Pythian
  • Consistently focus on where customers can get more value from Pythian, and where there are opportunities to drive increased usage, leading to upsell and expansion
  • Developing and maintaining an intimate and updated understanding of Pythian’s services, offerings roadmap, limitations, and best practices
  • Team up with technical delivery architects and engineers when deep technical understanding and accurate assessment of the project is needed
  • Identify and mitigate the risk of churn, working closely with the Account Management teams
  • Ensure high customer satisfaction and reference-ability
  • Develop, implement and improve best practices and processes which can continually enhance Pythian’s customer success program
  • Action survey feedback from customers, driving a close loop internal process to iteratively improve customers’ experience working with Pythian.

What do we need from you?

  • This is a “wish list” If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you! There will be plenty of opportunities to learn new skills and contribute to the Team and Customers needs and grow with Pythian. While we realise you might not have everything to be the successful candidate for the Project Manager job you will likely have skills such as;
  • Prior hands-on experience in a technical project management role in an IT Consulting, Professional Services or Manage Services focused company
  • Experience with technologically complex accounts and/or Enterprise market customers
  • Strong customer-facing experience with exceptional relationship and trust-building skills
  • Strong ability to “Know” your customers through consistent, deep engagement
  • Be able to identify revenue growth opportunities
  • Demonstrated ability to understand business issues and processes and to articulate the business context of Pythian’s solutions
  • Ability to quickly learn the base concepts of new technologies and explain the underlying concepts to customers in a simple, succinct manner that demonstrates value to the customer
  • Ability to efficiently manage multiple accounts and work with various points of contact within each account including technical owners/users, business sponsors, executive sponsors, etc.
  • Have strong knowledge of ITIL, minimally an ITIL Foundations certification though ITIL Intermediate- and Expert-level certifications would be a plus

What do you get in return?

  • Love your career: Competitive total rewards package with an annual bonus
  • Love your development: Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend conferences, become certified, whatever you like!
  • Love your work/life balance: Why commute? Work remotely from your home (forever), there’s no daily travel requirement to an office!, You can be located anywhere in Canada, all you need is a stable internet connection.
  • Love your workspace: We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalise your work environment!
  • Love your community: Blog during work hours; take a day off and volunteer for your favorite charity.

Why Pythian?
Founded and headquartered in Ottawa, Canada in 1997, Pythian is a global IT services company, we help organizations transform by leveraging data, analytics, and the cloud. Pythian designs, implements, and supports customized solutions for the toughest data challenges. If you are SQL Server DBA; live in Hyderabad; love your data and want to love your career then join us!

For this job an equivalent combination of education and experience, which results in demonstrated ability to apply skills will also be considered.
Pythian is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
The successful applicant will need to fulfill the requirements necessary to obtain a background check.
Applicants must be legally authorized to work in their country of residence permanently– Pythian will not relocate, sponsor, or file petitions of any kind on behalf of a foreign worker to gain a work visa, become a permanent resident based on a permanent job offer, or to otherwise obtain authorization to work.
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