POSTED Nov 30

Product Success Lead, Platforms & Ecosystem at Datavant

  • Product
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Datavant is a rapidly growing healthcare technology company with an aggressive mission to connect the world’s healthcare data. By eliminating data silos in the healthcare industry, we aim to meaningfully improve care delivery and patient outcomes. In the process, we also aspire to build the most valuable healthcare technology company in the world.

By joining Datavant today, you’re stepping onto a highly collaborative team that is passionate about creating transformative change in healthcare. While we have an exceptionally high bar, our hiring criteria are simple: we look for people who are smart, nice and get things done. After bringing these people on board, we invest heavily in them, rapidly expanding their responsibilities as the company grows.

As a member of our Product Success team, you will be at the forefront of our discussions with our clients — understanding their needs, architecting solutions, and project managing the end-to-end process involved in bringing different sources and partners together to fulfill these needs. You will also work alongside our Sales, Product, Engineering, and Customer Success teams to support customers in implementing Datavant and getting value out of our data ecosystem. Your work will be critical to growing our business, which will ultimately improve patient outcomes.

Responsibilities

  • Partner with the Sales team in shaping and closing deals, providing your technical support, product vision, and expert perspective in addition to project managing deals as needed
  • Manage the end-to-end process of getting our clients set-up with Datavant and Datavant’s partners — including coordinating outreach to partners, navigating issues/ questions, facilitating data overlaps and implementing Datavant at various partners
  • Ensure successful client onboarding as soon as a deal is signed and overall high client satisfaction, technically setting up the clients and understanding the client’s systems and workflows
  • Provide exceptional client service and support, constantly considering ways we could better serve clients through new features, use cases, and products
  • Identify and support automation of repeatable implementations and customer support processes

Qualifications

  • Driven, entrepreneurial, startup-ready
  • Ability to communicate effectively with different client personas, as well as cross-functionally with internal partners (including Go To Market [GTM], Product, Product Success, Engineering, and Marketing)
  • Ability to quickly ramp up on technical aspects of Datavant’s software and how it can be used for various end uses
  • Highly-organized and able to handle multiple client projects simultaneously with systematic follow up and responsiveness to client requests
  • Able to operate efficiently in a fast-paced environment and make reasonable decisions when faced with ambiguity

We are committed to building a diverse team of Datavanters who are smart, nice, and get things done where every Datavanter is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be used to help us identify areas of improvement in our recruitment process. We can only see aggregate responses and are unable to view individual responses. In fact, we aren’t even able to see if you’ve responded or not! Responding is your choice and it will not be used in any way in our hiring process. 

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