POSTED March 14

Sr. Product Manager at PartnerHero

  • Product
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

Role Details

Contract Duration: Permanent
Position type and schedule: Full-time. Mon-Fri, flexible schedule
Work type and Location: Remote in the US or Canada
Expected start date: March 1st, 2023

About The Role

PartnerHero is building software that enables tech-forward companies to implement and scale quality customer support operations. This role will be at the forefront of building a world-class data platform to enable best-in-class aggregation, visualization, and accessibility of customer experience data.

In this role, you’ll own the product definition for the PartnerHero data platform that enables easy integration of primary HRIS, CRM, and CX systems data, the visualization of CX data, and accessibility of CX data for PartnerHero partners. You’ll work with data engineering, operations, business development, engineering, and other product teams to deliver against this vision.

We are looking for motivated, articulate, and detail-oriented candidates who can exercise strategy muscle and paint a vision and then dive deep into details and execution mode to deliver against a vision.

You'll Be …

  • Owning definition and prioritization of product roadmap for PartnerHero Data Platform, integrations, and data visualization
  • Drive product delivery and launch, working with design, engineering, business development, operations, and other product managers for new data insights and integrations
  • Partner with execs and other key stakeholders to define product strategy for growth and create buy-in for a vision
  • Crystallizing product requirements and priority and working to plan delivery through sprint planning cycles
  • Think Big about new opportunities or big bets we might place for data
  • Spending time with existing Partners to understand how they are utilizing the product and opportunities for improvement or expanded usage

What You Bring To The Table

  • 5+ years of building data products or relevant experience
  • Strong written and spoken communication skills
  • Track record of launching, iterating and improving new products and processes
  • Proficiency in project management/planning tools
  • Product sense and business sense
  • Track record of living ProductHero core values: Be Humble, Take ownership, Embrace Growth, Manifest Trust, Care for Others


  • Experience with Looker or similar data visualization platforms
  • Experience in CX operations
  • MBA or technical degree

What We Provide

  • Hybrid workplace
  • Competitive compensation based on experience
  • Attractive benefits package including medical, dental, and vision options based on location
  • Access to free posture-based fitness workouts from home
  • Paid Sabbatical Leave
  • Training opportunities provided by PartnerHero and outside entities
  • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Why PartnerHero?

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

How We’re Different

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits, but values inclusion, belonging and opportunity.

Read more about our Core Values and story here.

View the full job listing and application process here. 

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