Product Manager at Synctera

  • Product
  • Fulltime
  • Anywhere (100% Remote) Only
Job Description

What we’re looking for

As a Product Manager, you will be involved in every aspect of the product development process, from defining the product strategy and roadmap to driving release milestones with the engineering team. You will be using your skills in strategic thinking, user research, data analysis, requirements definition and release management to add features / products to make it easier for banks, Fintech partners and 3rd parties to onboard on the Synctera platform and be supported through the full customer lifecycle. The products and features will deliver measurable results.

Our dream candidate is a user obsessed, enthusiastic team player who enjoys working closely with other product managers, designers and developers, and is eager to help solve a range of wicked problems. We’re searching for someone with great talent, super attitude, and a passion to help drive change in financial services.

What you'll do

  • Think at a high level about product strategy and vision and how we measure success
  • Ensure that appropriate background research is done to explain the ‘Why’ behind each feature.
  • Document the ‘What’ clearly, keeping in mind all the internal and external user personas, and review with stakeholders across teams.
  • Understand the technical implementation by working directly with the engineering team—dig in and ask questions and understand the full impact of technology changes.
  • Work with the Design team to create interaction and visual designs and help them get it tested by putting them in front of users.
  • Ensure that the metrics to measure success of each feature is clearly documented, instrumented and measured after launch to see the impact.
  • Stay on top of customer feedback by monitoring feedback channels.
  • Own the final product, content, design and communication that goes to customers.
  • Make executive decisions on the development team’s priorities to deliver projects with the highest impact
  • Work as Scrum Master and lead daily scrums with the team

What you'll bring

Must Have:

  • 4+ years of solid Product Management experience bringing B2B SAAS products to market and seeing it through many iterations
  • Experience working with banking and financial services, preferably in Risk, Compliance and billing.
  • Bachelor’s degree in relevant discipline
  • Strong analysis skills; you are superb at breaking down complicated problems into logical steps without getting bogged down by the details
  • Strong data-driven approach in decision making (via KPIs and metrics)
  • Experienced in executing go-to-market strategies and launching new products
  • Solid technical background; experience with working on systems that process imperfect data
  • Ability to design and navigate through conflicting priorities, turning ambiguity into clarity in a fast-changing environment
  • Agile scrum master experience
  • Understand methodology behind creating amazing user workflows
  • Superb communication skills (we emphasize team collaboration); can convey technical concepts to non-technical people as well as turn non-technical requirements into technical specifications
  • Ability to think through problems and develop solutions quickly as a phenomenal problem solver
  • Results-oriented; someone who knows how to get the job done regardless of circumstance
  • Team player who loves to collaborate and bounce ideas off others; you understand that giving/receiving feedback is crucial in your development and growth

Nice to Have:

  • Experience with Gitlab and visualization tools such as lucidchart
  • Experience in Markdown helpful
  • Ability to lead design thinking workshops
  • Understanding of banking, payments and related Risk & Compliance is preferred.
  • Good eye for UI/UX design
  • Knowledge of Business Evaluation, Due Diligence and contracting helpful
  • Experience with U.S. banking regulations and banking processes
  • Experience working within a startup environment 

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